This page is for those who need help with something that doesn’t fit neatly into one of my flat-rate packages. For this kind of work, I charge by the hour so that you can simply pay for what you need.
HOW IT WORKS
In most cases, I’ll be able to estimate how much time I need to complete the project. Hours are pre-purchased at this point. From here, we begin with a strategy session by phone. Then I follow up the session with any work as needed. During the project, I document the time used and summarize the work completed on a shared Trello board so you can see what time has been used and how much time remains. Of course, you can always purchase additional hours as needed. Once the project is finished, any unused time saved for a future project.
TERMS OF SERVICE (updated Oct 1, 2018)
In a perfect world, there would be no need for terms & conditions, but life happens. Luckily, you won't find any inscrutable, onerous, and impenetrable jargon here. Throughout this document, House Digital will be referred to simply as "I", and the client will be referred to as "you."
I generally work one-on-one with clients. This means if you are collaborating with others, all correspondence (such as emails and phone calls) will need to come through you. If for some reason you would like me to work within your team, I consider these projects on a case by case basis, and I charge a 25% additional fee for this project management.
At the outset of the project, an initial strategy call is important to ensure that I understand your needs and have enough information to proceed with the project. For most projects, I require a strategy call at the outset of the project.
Because things inevitably come up in design, I do not promise any strict finish date for a project. However, I should be able to estimate when the work will be finished.
EMAILING, CALLING, AND TEXTING
I don’t text about projects, but you can always text to say hello. For email, I’m usually able to respond within 24-48 hours. I do charge for my time when responding to emails about our work together that require more than a quick and simple response. I generally respond to emails Monday through Thursday until 6pm ET.
DISPLAYING DESIGN WORK
I retain the right to display the work we do together on my website and social media. If this is an issue for you, please let me know.
You are ultimately responsible for the storage of your own files, including photos and text.
OWNERSHIP OF CONTENT
Because many designers work similarly, there is often only one best way to say something, especially when it comes to describing services. Thus, for text that I write for you I reserve the right to use that text when working with other clients.
PARAMETERS OF SQUARESPACE
I am a Squarespace expert and can push the platform to its limits. However, I cannot guarantee unlimited customization beyond the parameters of the Squarespace platform. However, rest assured: for portfolio style websites, Squarespace is great.
RESPONSIBILITY FOR PERFORMANCE OF YOUR BUSINESS
I provide tools that are intended to help you grow and build your business. However, you are ultimately fully and exclusively responsible for your own business performance and client satisfaction.
RIGHT TO TERMINATE PROJECT
If for some unlikely but legitimate reason I am having difficulty working with you, including but not limited to breach of agreement as described in this document, I reserve the right to terminate the project by giving you written notice. In such case, you will not be required to pay any further fees. However, I reserve the right to keep all payments made to date, without refund. Of course, I will attempt to find a solution with you before resorting to ending the project. If for any reason you want or need to end the project, you have the right by giving me written notice. Once the project is terminated, no further payments will be due.
These hours are non-refundable. If there is time left over, it will be documented on our shared Trello board and is valid for use up to 1 year from date of purchase.