In a perfect world, there would be no need for terms & conditions, but life happens. Luckily, you won't find any inscrutable, onerous, and impenetrable jargon here. Throughout this document, House Digital will be referred to simply as "I", and the client will be referred to as "you."
I invoice through Quickbooks, and these payments are accepted by credit card or e-check. If you can pay by e-check (using the normal account and routing numbers found on a regular paper check), I offer a 3% discount off the amount of the invoice. If you’d like this discount, simply indicate as such and I will prepare the invoice accordingly.
My design fees are non-refundable. However, I stand behind my work and will work until you are satisfied (within the scope of the project).
After the launch of your website, you will receive 1 hour of website support, good for up to 6 months. Beyond that, website maintenance is charged at my regular hourly rate.
I work one-on-one with clients. This means if you are collaborating with others, all correspondence (such as emails and phone calls) will need to come through you. If for some reason you would like me to work within your team, I consider these projects on a case by case basis, and I charge a 25% additional fee.
EMAILING, CALLING, AND TEXTING
During a project most communication between us will happen 1) by phone during our scheduled calls 2) through email, and 3) through the Trello task management tool. I don’t text about projects, but you can always text to say hello :) For email, I’m usually able to respond within 24 hours.
For the fixed-rate House Special package, I offer unlimited email support during the project. After the website is launched, I generally charge for my time when responding to emails that require more than a quick and simple response. Time can be pre-purchased right on my website at https://housedigitaldesign.com/purchase-hours. Of course, there are particular emails I wouldn’t charge for. Here are some examples:
I need a few pages added to my website. Are you available to do the work?
I lost your mailing address. Can you send it to me again?
I have a friend that needed a new website. Would you like to be connected?
SCHEDULE OF CORRESPONDENCE
I generally respond to emails Monday through Thursday until 6pm ET.
DISPLAYING DESIGN WORK
I retain the right to display and speak about your website on my website and social media. If this is an issue for you, please let me know.
You are ultimately responsible for the storage of your own files, including photos and text.
OWNERSHIP OF CONTENT
Because many designers work similarly, there is often only one best way to say something, especially when it comes to describing services. Thus, for text that I write for you I reserve the right to use that text when working with other clients.
PARAMETERS OF SQUARESPACE
I am a Squarespace expert and can push the platform to its limits. However, I cannot guarantee unlimited customization beyond the parameters of the Squarespace platform. However, rest assured: for portfolio style websites, Squarespace is great.
Because issues in design can be unpredictable, I do not guarantee any schedule of work, though I can tell you most projects last 4-8 weeks from start to finish.
In the case of a complete website design, if for some reason the website has not been launched after 3 months from the start of the project due to a delay or unexpected circumstance on your part, I reserve the right to charge an hourly rate to finish the project.
RESPONSIBILITY FOR PERFORMANCE OF YOUR BUSINESS
I provide tools that are intended to help you grow and build your business. However, you are ultimately fully and exclusively responsible for your own business performance and client satisfaction.
RIGHT TO TERMINATE PROJECT
If for some unlikely but legitimate reason I am having difficulty working with you, including but not limited to breach of agreement as described in this document, I reserve the right to terminate the project by giving you written notice. In such case, you will not be required to pay any further fees. However, I reserve the right to keep all payments made to date, without refund. Of course, I will attempt to find a solution with you before resorting to ending the project. If for any reason you want or need to end the project, you have the right by giving me written notice. Once the project is terminated, no further payments will be due.