TERMS OF SERVICE SPECIFIC FOR WEBSITE UPDATES BY THE HOUR
UPDATED OCTOBER 1ST, 2018
WHAT CAN THESE PURCHASED HOURS BE USED FOR?
Anything related to your website. This can even include graphic design, video editing, etc. The flexibility of how the hours can be used is the key benefit of hiring me by the hour.
SCHEDULE OF WORK
Schedule of work depends on my availability, and I do not promise any specific timeline. However, I should be able to tell you at the outset when you can expect the task to be completed.
HOW IS THE TIME MEASURED?
I track the time used down to 5 minute increments. I document the time used on our shared Trello board so you can monitor it as needed.
WHAT HAPPENS TO UNUSED TIME?
Unused time is documented on our Trello board and is good for 1 year from the date of purchase.
I charge for my time when responding to emails that require more than a quick and simple response. Of course, there are particular emails I wouldn’t charge for. Here are some examples:
I need a few pages added to my website. Are you available to do the work?
I lost your mailing address. Can you send it to me again?
I have a friend that needed a new website. Would you like to be connected?
I schedule all calls in advance. This way, I’m able to properly prepare for our conversation. I do not invite unscheduled calls as they interrupt what I am doing at the time.
GENERAL TERMS OF SERVICE
In a perfect world, there would be no need for terms & conditions, but life happens. Luckily, you won't find any inscrutable, onerous, and impenetrable jargon here. Throughout this document, House Digital will be referred to simply as "I", and the client will be referred to as "you."
I invoice through Quickbooks, and these payments are accepted by credit card or e-check. If you can pay by e-check (using the normal account and routing numbers found on a regular paper check), I offer a 3% discount off the amount of the invoice. If you’d like this discount, simply indicate as such and I will prepare the invoice accordingly.
I work one-on-one with clients. This means if you are collaborating with others, all correspondence (such as emails and phone calls) will need to come through you. If for some reason you would like me to work within your team, I consider these projects on a case by case basis, and I charge a 25% additional fee.
EMAILING, CALLING, AND TEXTING
Most communication between us will happen 1) by phone during our scheduled calls 2) through email, and 3) through the Trello task management tool. I don’t text about projects, but you can always text to say hello. For email, I’m usually able to respond within 24 hours.
SCHEDULE OF CORRESPONDENCE
I generally respond to emails Monday through Thursday until 6pm ET.
DISPLAYING DESIGN WORK
I retain the right to display and speak about your website on my website and social media. If this is an issue for you, please let me know.
You are ultimately responsible for the storage of your own files, including photos and text.
OWNERSHIP OF CONTENT
Because many designers work similarly, there is often only one best way to say something, especially when it comes to describing services. Thus, for text that I write for you I reserve the right to use that text when working with other clients.
PARAMETERS OF SQUARESPACE
I am a Squarespace expert and can push the platform to its limits. However, I cannot guarantee unlimited customization beyond the parameters of the Squarespace platform. However, rest assured: for portfolio style websites, Squarespace is great.
Because issues in design can be unpredictable, I do not guarantee any schedule of work.
RESPONSIBILITY FOR PERFORMANCE OF YOUR BUSINESS
I provide tools that are intended to help you grow and build your business. However, you are ultimately fully and exclusively responsible for your own business performance and client satisfaction.
RIGHT TO TERMINATE PROJECT
If for some unlikely but legitimate reason I am having difficulty working with you, including but not limited to breach of agreement as described in this document, I reserve the right to terminate the project by giving you written notice. In such case, you will not be required to pay any further fees. However, I reserve the right to keep all payments made to date, without refund. Of course, I will attempt to find a solution with you before resorting to ending the project. If for any reason you want or need to end the project, you have the right by giving me written notice. Once the project is terminated, no further payments will be due.
My design fees are non-refundable. However, I stand behind my work and will work until you are satisfied (within the scope of the project).